What is included: |
How you will benefit: |
*All call-outs |
>No hidden costs |
*All labour |
>No time related additional costs |
*All spare parts |
>Only genuine parts are fitted to maintain reliability |
*All preventative maintenance |
>Regular servicing reduces downtime |
Target response time 4 hours |
>Quick response means no backlog of work |
*Qualified technicians |
>Experienced technicians reduce downtime |
*First time fix ratio 98% |
>Low recall rates maximise up-time |
*Local technicians |
>Maintains response time, keeps continuity |
*Customer training programme |
>For the life of the equipment we will offer you
a full training programme to maintain efficiency
and save you time |
*BS 5750 service guaranteed |
>Quality control gives you peace of mind |
*Dedicated parts stock in car |
>98% of the time we can fix on first visit reducing downtime |
*National spares distribution |
>Minimising technician request time, reducing fix time,
shortening delays |
*Computerised work control |
>Call-tracking saves time |
*First contact fault finding |
>Can eliminate basic calls, saving time |
*Technician incentive scheme |
>Maximum performance between calls, pays bonuses to
technicians encouraging quality workmanship,
maximising up-time |